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Installation @ Your Location - Standard Terms & Conditions
The following terms & conditions are applicable to all installation @ your location orders ;
ExpertsInStorage.com is not responsible or liable for any loss of data from any equipment that is either directly being installed or indirectly by any other means under any circumstance.
ExpertsInStorage.com will make an appointment with you directly based on a 2hr window during normal working office hours. Installation @ your location service is only available during the hours of 10.30am to 3.30pm. All appointments must be made during this time period. No weekend appointments are available or offered.
ExpertsInStorage.com is not responsible for any financial loss from the direct or in direct result of any equipment being installed, or by the actions taken by the installation engineer.
Discounts & Refunds :- No discounts or refunds for installation @ your location will be given under any circumstance once the appointment for the engineer to visit your location has been made.
Maximum 15 Minute Waiting Time :- It is the responsibility of the customer to ensure that a suitable person is available who can provide access to the equipment or area where the new equipment is being installed. This person must also be able to provide assistance in the resetting of any equipment, or removal of users from any equipment that may be required. If no person is available for our engineer to gain access to the equipment, our engineer will wait a maximum of 15 minutes. After this period the engineer will either request a purchase order to cover the waiting time (current rate £2.50 per minute, waiting time charge starts on the 16th minute) or will leave the site. If the engineer leaves the site another appointment will have to be made, and it is at the discretion of ExpertsInStorage.com as to whether any further site visit will be chargeable. All charges quoted exclude VAT.
Congestion Charge :- Any site visit that involves a ExpertsInStorage.com engineer entering any congestion charge zone incurs a "Congestion Charge" fee. ExpertsInStorage.com currently charges a fee of £24.95 + VAT to cover the administration and any actual congestion charge. (This charge is not fixed and may alter depending on congestion charges in the future) Congestion Charges are charged on a per visit basis. All charges quoted exclude VAT. You will be automatically invoiced for any congestion charge, on a 30 day net basis. Failure to make prompt payment will place your account "on hold" and no further service will be made until full payment has been received.
UK Mainland Coverage & Excess Mileage Rate :- ExpertsInStorage.com standard installation @ your location covers installations that are within a radius of 150 miles of Bracknell, Berkshire. All sites must be within the UK mainland. Any site that is over this distance will be charged our excess mileage rate for onsite visits. (This rate is currently set at £1.50 per mile for full or part mile over 150 miles) The maximum distance that we cover is 400 miles radius of Bracknell, Berkshire. All mileages are calculated using the AA online route planner. ( http://www.theaa.com/travelwatch/planner_main.jsp ) This link may change and is not guaranteed. We will however will always try to utilise the AA for mileages. Some example mileages include ; Birmingham 106, Bradford 215, Chester 193, Liverpool 212, Leeds 208, Manchester 200, Sheffield 179. Therefore a service call to Manchester would incur an excess mileage charge of 50 x £1.50 = £75.00. Excess Mileage is charged on a per visit basis. All charges quoted exclude VAT. You will be automatically invoiced for any excess mileage charge, on a 30 day net basis. Failure to make prompt payment will place your contract "on hold" and no further service will be made until full payment has been received.
You will be required to confirm that your site meets the following requirements before any installation @ your location appointment can be made.
1. The actual location of the equipment site is accessible with the use of a sack trolley or similar. Many items that we install can be quite heavy and thus may be delivered by the means of a trolley. Therefore it is a requirement that suitable access can be gained.
2. The area where the new equipment is to be installed is appropriate for the installation. [At a minimum please ensure that the equipment has good ventilation or at best it is being installed in an air conditioned room. Also consider any noise should it be an open office.]
3. If the equipment is being installed into a rack, please ensure that there is adequate space available around the entire rack. The engineer must be able to gain safe access to both the front and rear of any rack assembly. If the engineer cannot gain safe access to rack they may not be able to install the equipment. Also the engineer will be unable to re-route any existing cables or re-locate any existing equipment within the rack assembly. Therefore please ensure that there is both adequate space within the rack for the new equipment and that there are no existing cables blocking access for the new equipment.
4. Please note that if the equipment is being installed in a rack and the installation height is above three foot in height then please ensure that there will be someone available to assist the engineer to lift the new equipment into the rack assembly, if required.
5. There are suitable and adequate power resources for the new equipment. If being placed on a UPS please ensure that the UPS meets all specifications as required.
6. There are suitable, adequate and working network connections for the new equipment if the equipment being installed is network connection based.
7. There will be a contact person on site and readily available for the engineer to contact should any matters arise. Please note that the engineer may have other jobs booked and thus their time is restricted, therefore they may not be able to wait on site if a contact person is not available.
8. Please note that the installation engineer is a hardware based engineer, and is only going to perform a hardware installation. Once any equipment is installed the engineer will perform a basic test setup and ensure that the equipment can be either seen on the computer it is attached to, or can be viewed on the network from one network terminal. The engineer will not be able to provide additional network configuration or installation of additional software, if any is required.
If you are in any doubt that the above requirements are not being met at your location please contact us prior to the installation date.
Please be aware that if the engineer feels that the equipment cannot be installed due to any of the above requirements not being met then the equipment will not be installed, but the installation @ your location fee will still be charged. If this happens then any further or subsequent visits by the engineer will also be chargeable at our normal rates.
Thanks for choosing the ExpertsInStorage.com Installation @ Your Location service!
